New Order

·      All estimate prices are subject to change after 1 month.

·      All quotations are exclusive of tax, shipment & special processing.

·      A 50% deposit is required to begin production.

·      Manufacturing begins upon the receipt of drawing approval.

·      Remaining balance is due upon completion.

·      Milo Workroom accepts checks, bank transfers and credit cards (subject to a 3% credit processing fee)

·      Milo Workroom requests a detailed Purchase Order in writing to give our craftsmen detailed instructions.

·      All fabric deliveries sent to the Workroom must include specifications to ensure receipt.

· Fabric specifications include but are not limited to; Pattern, Ref#, Client’s Name, Site, Room, Yards.

·      Lead-time is determined on a project-to-project basis.

Cancellation & Adjustments

·      All adjustments made to the order must be submitted in writing with the designer's signature.

· Order adjustments that result in a significant change in labor or materials are subject to additional fees.

·      All cancelations must be submitted in writing with the designer's signature.

·      Milo Workroom will not give a full refund after an order is in production.

· A refund will be calculated depending on job status.

·      Milo Workroom is not responsible for fabric that is cut prior to cancellation.

·      If the delivery date is postponed after production starts, A storage fee will be calculated based on the size of the order and the length of storage.

Shipment

· Milo Workroom will not release any goods pertaining to an order until all outstanding debts are cleared.

· A third party trucking company must be hired for pick up and delivery of the order.

· Client can either hire a trucking company or request for Milo Workroom to organize pick up and delivery.

· Once the order leaves Milo Workroom, the trucking company assumes responsibility for any damage or loss of goods.

· Milo Workroom is not liable for loss or damage caused by the trucking company.

·      Milo Workroom highly recommends a site visit prior to production to ensure delivery.

·      If a Milo associate performs a site visit, Milo Workroom guarantees the product will fit.

·      Milo Workroom is not responsible if drawing measurements were not checked and furniture does not fit in the property's doors/elevators.

Claims

· In the event a product of Milo Workroom causes damage to personal property, Milo Workroom will need reasonable notice

and time to inspect the product for defects before any recompense is considered.

· Milo Workroom occasionally collaborates with subcontractors to meet the specifications of an order.

· In the case of a subcontracted part being the cause of damage, the subcontractor will be held liable.

·      Milo Workroom is not responsible for any reactions a fabric may have due to weather or misusage of end user.

 Failure of Policy

·      Milo Workroom is obliged to terminate our business relationship if terms and conditions are not followed.